Last Updated: October 02, 2025

This Return, Replacement, and Cancellation Policy governs purchases made through the website https://swapex.in operated by Swapex (“Company”, “we”, “our”, or “us”). By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Order Cancellation

Orders may only be cancelled prior to shipment.

Once an order has been packed, processed, dispatched, or marked as shipped, it cannot be cancelled, withdrawn, or modified. This is because all products undergo individual testing, quality verification, and secure packaging prior to dispatch, after which logistics and tracking processes are initiated automatically.

To request a cancellation before shipment, customers must contact Swapex customer support via official support channels and provide the order number for verification.

If the cancellation request is approved:

• Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days.
• Cash on Delivery (COD) Orders: Since no advance payment is collected, cancellation simply results in the order being voided.

Swapex reserves the right to decline cancellation requests if the order has already entered the shipping process.

2. AirPods Pairing & Device Synchronization Notice

Certain Apple devices, including AirPods and charging cases, may require up to 24 hours or longer to complete the pairing and internal synchronization process with a user’s Apple device.

This behavior is normal and not considered a product defect.

Customers experiencing pairing delays are advised to wait and retry the pairing process after some time. In most cases, synchronization completes automatically once the device establishes communication with the Apple ecosystem.

Pairing-related concerns do not qualify as grounds for return or refund.

Customers facing pairing difficulties should contact Swapex customer support for troubleshooting guidance before requesting any return or exchange.

3. Return Eligibility (Brand-New Products)

Returns for Brand-New products are strictly limited to cases where the product arrives physically damaged during transit.

To qualify for return consideration:

• The issue must be reported within 3 working days of delivery.
• The product must remain unused and in the same condition as received.
• All original packaging, accessories, and contents must be included.

All returned products are subject to inspection and verification by Swapex.

Swapex reserves the right to reject any return request if the product does not meet the stated return conditions.

4. Return Processing Fees

If a return request is approved after inspection, the refund amount will be subject to a deduction of 10% of the order value or ₹500, whichever is higher, as a restocking, processing, and logistics charge.

Refunds will only be processed after the returned item is received and verified by Swapex.

5. Exchange Policy

Products may be eligible for exchange under warranty in the event of a verified functional defect.

Warranty Coverage

• Brand-New Products: 90-day limited functional warranty
• Pre-Owned Products: 15-day limited functional warranty

If a functional fault is verified within the applicable warranty period, the product may be exchanged.

Courier Charges

Customers requesting an exchange are responsible for shipping the product back to Swapex at their own cost.

Swapex will process the exchange only after the product has been received and inspected.

6. Pre-Owned Products

Products categorized as Pre-Owned are not eligible for returns under any circumstances.

However, they may qualify for exchange only in the event of a verified functional issue within the 15-day warranty period.

Cosmetic imperfections, expected wear, or minor scratches typical of pre-owned items do not qualify as defects.

7. Incorrect Product Ordered

If a customer places an order for the wrong AirPods generation, incompatible model, or incorrect product, the item must first be returned to Swapex for inspection.

Once the product is verified to be in the same condition as delivered, the requested replacement product will be shipped.

In such cases:

• Both return shipping and re-shipping costs must be borne by the customer.

8. Inspection & Rejection Rights

All returned or exchanged products undergo a mandatory inspection process.

Swapex reserves the right to reject any return or exchange request if:

• The product shows signs of physical damage or misuse
• The product has been tampered with or altered
• Original packaging or accessories are missing
• The product condition differs from its original shipped condition

If a return is rejected, the product will be sent back to the customer at their expense.

9. Sale & Discounted Items

Products purchased during sales, promotional events, or special discounts are not eligible for refunds unless required under applicable consumer protection laws.

10. Return Shipping Responsibility

Customers are responsible for the cost and risk associated with returning products to Swapex.

Swapex shall not be held responsible for items lost, damaged, or delayed during return shipping.

Customers are strongly advised to use a trackable and insured courier service.

Refunds or exchanges will only be processed after the returned item has been successfully delivered and verified.

11. Limitation of Liability

Swapex shall not be liable for:

• Delays caused by courier partners or logistics providers
• Device compatibility issues outside the stated product description
• Customer misuse, incorrect pairing procedures, or improper handling
• Normal wear and cosmetic imperfections in pre-owned products

12. Mandatory Pre-Dispatch Testing & Quality Verification

All products sold on Swapex undergo a strict pre-dispatch testing and quality verification process before shipment.

This process may include:

• Functional testing of the AirPods / charging case
• Serial number verification
• Pairing and connectivity check
• Charging and battery verification
• Audio output testing
• Visual inspection for defects

In some cases, photo or video proof of the tested product and serial number may be recorded before dispatch for internal verification and dispute resolution purposes.

By placing an order on swapex.in, the customer acknowledges that:

• The product has been tested and verified to be functional before shipping.
• Claims regarding non-functional items, missing components, or wrong products may be verified against our pre-dispatch records.

Swapex reserves the right to use pre-dispatch testing records as evidence in dispute resolution, payment gateway claims, or chargeback investigations.

13. Mandatory Unboxing Video Requirement

To ensure transparency and fair dispute resolution, customers are strongly required to record a clear unboxing video at the time of opening the package.

The unboxing video must meet the following conditions:

• The video must be continuous and uncut.
• The sealed package and shipping label must be clearly visible at the start of the video.
• The entire unboxing process must be recorded without interruption.
• The product and contents inside the package must be clearly shown.

This video serves as proof in case of the following issues:

• Damaged item received
• Missing items
• Incorrect product received

Important:

• Claims regarding damaged, missing, or incorrect products may not be accepted without a valid unboxing video.
• Videos recorded after opening the package will not be considered valid evidence.

This policy helps protect both customers and Swapex from fraudulent claims and ensures fair resolution of issues.

14. Pairing Compatibility Responsibility Clause

Swapex sells genuine Apple replacement parts and accessories designed to work within Apple’s ecosystem. However, proper functionality also depends on the customer’s device compatibility, software version, and correct pairing procedure.

Customers are responsible for ensuring that:

• Their Apple device supports the purchased AirPods model or generation.
• Their device is running a compatible iOS/macOS version.
• The correct pairing procedure is followed.

Issues caused by device incompatibility, outdated software, incorrect pairing steps, or Apple account synchronization delays shall not be considered product defects and therefore do not qualify for returns or refunds.

Customers experiencing pairing difficulties should contact Swapex support for troubleshooting assistance.

15. Apple Ecosystem Synchronization Disclaimer

Apple devices rely on iCloud synchronization and firmware communication to properly pair AirPods and charging cases.

Due to this process:

• Pairing or synchronization may take up to 24 hours or longer in some cases.
• Firmware or Apple ecosystem updates may temporarily delay pairing.

Such delays are controlled by Apple’s ecosystem and not by Swapex.

Therefore, delayed pairing or synchronization does not qualify as a defective product and cannot be used as grounds for return or refund.

Customers are advised to wait and retry the pairing process before requesting support.

16. Troubleshooting Requirement Before Replacement

Before any return or exchange request is processed for pairing or connectivity issues, customers must first complete the Swapex troubleshooting process.

This may include:

• Resetting the AirPods or charging case
• Updating the device software
• Reattempting the pairing process
• Testing the product with another compatible Apple device

Swapex reserves the right to decline replacement or return requests if troubleshooting steps have not been attempted.

If the issue persists after troubleshooting, the product may be submitted for inspection and verification under warranty.

17. Contact Information

For support regarding orders, returns, exchanges, or product troubleshooting, customers may contact:

Swapex Customer Support

Email : official.swapex@gmail.com

Phone: +91 7053754680