Answers, before you even ask.

Both are genuine Apple parts. Brand New is unused and carries a 90-day warranty. Pre-owned parts are cleaned, sanitised and tested, may show light cosmetic marks, and carry a 15-day warranty.

Yes, that is what we do. Pick your generation, then choose the Left earbud, Right earbud or Charging case on its own.

Yes, as long as it is the same model. Match the model number of the part you are replacing, then follow our pairing instructions. It only takes a few simple steps.

On an iPhone go to Settings → Bluetooth → tap (i) next to your AirPods. You can also find it printed on each earbud and under the lid of the case. Type it into our model finder on any AirPods page.

Usually not. New or replacement parts can take up to 24 hours to fully sync with your Apple device. Keep both earbuds in the case, follow the pairing steps again, and message us if it still does not connect.

Orders placed before 12 PM are processed the same business day. Delivery takes 2–3 business days to major cities and 3–5 business days to towns and villages.

As soon as your order ships you get a WhatsApp message or SMS with a tracking number from our courier partner.

Message us within 48 hours of delivery with photos of the package and product. We will investigate and sort it out quickly.

Yes. Cash on Delivery is available across India, or you can pay online at checkout.Non-refundable security deposit: any security deposit paid towards a COD order is non-refundable, including in cases of order cancellation, refusal to accept delivery, or failure to complete the purchase.

Yes, before it ships. Contact us with your order number. Prepaid orders are refunded to the original payment method within 5–7 business days; COD orders are cancelled, but any security deposit paid towards a COD order is non-refundable. Once shipped, an order cannot be cancelled.

Send the item back to us unused. Once we verify its condition we ship the correct part. Return and re-shipping costs are paid by the customer.

Brand-new parts have a 90-day warranty and pre-owned parts 15 days, covering sound, mic and battery faults. It does not cover physical damage, misuse, unauthorised repairs or cosmetic wear.

Message us with your order number and a short description of the issue. Ship the part back to us; once we verify the fault, we send the replacement.

Brand-new products can be returned only if they arrive damaged in transit, reported within 3 working days, unused and in the original packaging. A processing fee of 10% or ₹500 (whichever is higher) applies. Pre-owned parts are exchange-only.

Tap Chat with us (bottom-right), visit our Contact page, or email info@swapex.in. A real person will help you choose the right part or fix a pairing issue.