Swapex Authenticity Guarantee

Genuine Apple, or your money back.

At Swapex, trust comes first. Every product we sell is backed by our Authenticity Guarantee, so you can shop with complete confidence.

Shop AirPodsOur promise
  • 100% originalGenuine Apple, never replicas
  • Warranty eligibleSupplied exactly as Apple intends
  • 100% pairableWith your existing set, same generation
  • Full refundIf it isn't original, plus return shipping
Three promises

What you get with every order

  • 01

    100% Original

    Trust in genuine quality.

    At Swapex, you receive 100% original AirPods from Apple, guaranteed. We source only authentic products and never deal with replicas or imitations.

    Be cautious of unreliable platforms or unknown sellers where authenticity cannot be verified. You can always confirm the originality of your AirPods at an Apple Store.

    If an Apple Store confirms that a part we sold you is not genuine, we will refund you in full and cover the return shipping.

  • 02

    100% Warranty eligible

    Each product is supplied exactly as Apple intends, ensuring full integrity and warranty eligibility. Some sellers misrepresent refurbished AirPods as new, which can void warranty and raise hygiene concerns. If a part sold as brand new turns out not to be brand new, contact us and we will exchange it.

  • 03

    100% Pairable

    Guaranteed compatibility and pairing.

    Our Apple replacement AirPods are fully pairable with your existing set, provided you order the correct generation.

    Each order includes clear pairing instructions, and we also provide a step-by-step video guide to make the process easy.

    If pairing doesn't work straight away, contact us. Pairing can take up to 24 hours. If you still have trouble, message us on WhatsApp or email and we will walk you through it step by step. If a genuine fault is confirmed, we exchange the part under warranty.

Know the difference

Genuine Swapex vs. a typical replica

Cheap marketplace AirPods often look identical in photos. Here is what actually separates them.

Swapex genuine Typical replica
Source Genuine Apple part, sourced and tested Clone or copied components
Model number Matches Apple's listing in Settings → Bluetooth → (i) Wrong, missing or copied model number
Sound & mic Original Apple sound, ANC and mic quality Thin sound, weak mic, fake ANC
Battery Tested battery life before dispatch Fades fast, often unknown age
Pairing Pairs with your existing set (same generation) Pairs only with itself, if at all
Verification Can be checked at any Apple Store Fails Apple's checks
After you buy Swapex warranty and real-person support No warranty, no one to call

Not sure about a pair you already own? Chat with us and share the model number, we'll help you check.

Our authenticity promise

Not genuine Apple? Full refund.

If a part we sold you is shown not to be original Apple, you will receive a full refund of your purchase amount, and we will cover the cost of returning it to our warehouse.

We are confident you will be 100% satisfied, but if you need assistance, simply reach out to us through the chat or our Contact page and we will take care of you right away.

Chat with usContact us

  • 100% Authentic

    Thoroughly tested and ready to pair

  • Sustainable

    Responsibly sourced and sanitised

  • Fast & Free Shipping

    Shipped within 48 hours via express shipping

  • Full 90 Days Warranty

    Applicable on brand new products