Policies

Exchange Policy

If a part develops a genuine fault within warranty, we swap it. Here is exactly how it works.

TL;DRThe short version
  • 90-day warrantyOn brand-new parts, for verified functional faults
  • 15-day warrantyOn pre-owned parts, for verified functional faults
  • You ship it backReturn courier is on you; we inspect on arrival
  • We send the swapReplacement ships once the fault is verified

Products may be eligible for exchange under warranty in the event of a verified functional defect.

Warranty Coverage:

  • Brand-New Products: 90-day limited functional warranty
  • Pre-Owned Products: 15-day limited functional warranty

If a functional fault is verified within the applicable warranty period, the product may be exchanged.

Courier Charges:

Customers requesting an exchange are responsible for shipping the product back to Swapex at their own cost.

Swapex will process the exchange only after the product has been received and inspected.

Last reviewed 31 Oct 2025

  • 100% Authentic

    Thoroughly tested and ready to pair

  • Sustainable

    Responsibly sourced and sanitised

  • Fast & Free Shipping

    Shipped within 48 hours via express shipping

  • Full 90 Days Warranty

    Applicable on brand new products