Shipping and Delivery Policy

Effective Date: 24/11/2024

At Swapex, we are committed to delivering your 100% genuine Apple AirPods replacements and other Apple accessories quickly and reliably. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment of your orders.

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1. Shipping Locations

We offer delivery all across the nation in any corner of the country using services of Bluedart, DTDC, Xpressbees, Ecom. Whether you are in a major city or a remote town, we ensure that your order reaches you safely.

2. Shipping Timeframes

Major Cities:Orders will be delivered within 2 to 3 business days from the date of shipment.
Towns and Villages:Orders will be delivered within 3 to 5 business days from the date of shipment.

Please note: Delivery timelines may vary due to unforeseen circumstances such as extreme weather, public holidays, or courier delays.

3. Shipping Charges

– Free shipping is available on orders above [Insert Amount, if applicable].
– Standard shipping charges apply for orders below this amount and will be displayed at checkout.

4. Order Processing

Orders placed before 12PM will be processed on the same business day.
Orders placed after the cutoff time, on weekends, or on public holidays will be processed the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation Whatsapp message or SMS with a tracking number from Nimbus post. You can use this number to track your order’s status directly on our courier partner’s website.

6. Failed Deliveries

In case of a failed delivery attempt due to an incorrect address or unavailability, the courier service will attempt to redeliver. If the order is returned to us, we will contact you to arrange reshipment. Additional charges may apply for redelivery.

7. Damaged or Lost Shipments

We take utmost care to ensure your order arrives in perfect condition. If you receive a damaged package or your shipment is lost, please contact us within 48 hours of delivery. We will promptly investigate and resolve the issue.