Q: What is your return policy?

A: Only Brand-New products are eligible for return within 3 working days of delivery if unused and in original packaging. Pre-Owned products cannot be returned but may be exchanged for eligible issues within the warranty period.

Q: How long does shipping take?

A: Orders are delivered within 2–3 business days in major cities and 3–5 business days in towns and villages after shipment. Delivery timelines may vary due to weather conditions, public holidays, or courier delays.

Q: How can I contact support?

A: You can contact Swapex support via phone at 07053754680 for returns, cancellations, or general queries. Our team is available through official support channels to assist you promptly.