
Frequently Asked Questions
-
We don't accept change-of-mind returns. Faulty parts are exchanged under warranty (90 days brand new, 15 days pre-owned). Brand-new items that arrive damaged in transit must be reported within 3 working days with an unboxing video. Pairing can take up to 24 hours, so message us and we'll guide you.
-
Orders are delivered within 2–3 business days in major cities and 3–5 business days in towns and villages after shipment. Delivery timelines may vary due to weather conditions, public holidays, or courier delays.
-
You can contact Swapex support through the chat (bottom-right of every page) or our Contact page for pairing help, exchanges, cancellations or general queries. Our team is available through official support channels to assist you promptly.
100% Authentic
Thoroughly tested and ready to pair
Sustainable
Responsibly sourced and sanitised
Fast & Free Shipping
Shipped within 48 hours, express
90-Day Warranty
On all brand-new products

















