Pairing guide

Pair your new AirPod effortlessly

Connect a replacement earbud or charging case to your existing AirPods. Scroll through the 3D guide below, or jump straight to troubleshooting.

Start the guideTroubleshooting
  • Effortless setupJust a few simple steps
  • Any deviceiPhone, iPad, Mac, Android
  • 6 simple stepsScroll to see each one
  • Real helpChat with us if you get stuck
Step by step

Effortlessly connect old with new

Scroll through each step. Your replacement AirPod pairs with your existing set just like this.

20:00charging
Connect to power
Status light flashes white
15shold button
Amber, then white
‹ Bluetooth
AirPods Proⓘ
Noise Control
Ear Tip Fit Test
Forget This Device
AirPods ProNot your AirPodsConnect
Connected
Covered by our authenticity guarantee
  1. 01

    Charge both AirPods

    Put both AirPods in the charging case and connect the case to power. Close the lid and let them charge for about 20 minutes.

  2. 02

    Open the lid

    Open the lid next to your iPhone. If the status light flashes white, they're already in pairing mode, so close the lid and skip to step 4. Otherwise, go to the next step.

  3. 03

    Hold the setup button

    Keep the lid open and press and hold the setup button on the back for 15 seconds, until the status light flashes amber and then white.

  4. 04

    Forget the old pairing

    On your iPhone, go to Settings → Bluetooth → ⓘ next to your AirPods → Forget This Device and confirm. If your AirPods aren't listed, just continue.

  5. 05

    Connect & you're done

    Hold the open case next to your iPhone. When the setup card appears, tap Connect and follow the prompts. Your AirPods are ready to use.

  6. 06

    Problems setting up?

    We're here to help. Tap Chat with us (bottom-right) or visit our Contact page and a real person will walk you through it. Brand-new parts carry a 90-day warranty, pre-owned parts 15 days.

Still stuck? Get help →

Put both AirPods in the case, close the lid and charge for at least 30 minutes. Then open the lid, press and hold the setup button for 15 seconds until the light flashes amber, then white, and pair again from your iPhone.

Amber flashing means the AirPods aren't paired yet or the pairing failed. Make sure both earbuds are the same model and generation, then reset the case by holding the setup button for 15 seconds.

Usually it happens on its own. Keep the AirPods in their case, connected to power and close to your iPhone (on Wi-Fi) for 30 minutes. You can check the version in Settings → Bluetooth → ⓘ next to your AirPods. Syncing a new earbud can take up to 24 hours. This is normal.

Check Settings → Accessibility → Audio & Visual → Balance and set it to the centre. Gently clean the speaker mesh with a dry, soft brush.

Yes. Open the case, hold the setup button until the light flashes white, then pick your AirPods from the Bluetooth menu on your phone or laptop.

Try a different cable and adapter, and check the port for lint. When it's plugged in with the lid open, the light should show amber (charging) or green (full).

Yes, You can replace a single left or right AirPod without buying a full new set from our store Swapex.

Replacing a single AirPod is usually more cost effective than repairing, especially for out of warranty devices.

The price depends on the AirPods model and generation selected. Exact pricing is listed on each product page for transparency.

Replacing one AirPod is significantly cheaper than purchasing a brand new pair.

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